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How to lose and disconnect with your customer base like Nintendo

Our parents used to tell us that video games are a waste of time. While you obviously can’t make money playing the Impossible Game instead of working, you can learn a valuable (and costly) lesson about customer loyalty from one of the industry’s most established and trusted brands. Last month, Nintendo reported its first annual [...]

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Free is the most powerful word in marketing

Twice recently I have stopped my car, turned around and went back to a local business after reading their sign. The first time was after passing a local Burger King, having seen their “FREE fries on April 17th & 18th” sign. I was on my way to a nice resteraunt with my family. But I was [...]

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The Pareto Principle and how to encourage repeat customers

All of us are guilty of it; we think quantity is better than quality, right?  We say things like, “if I only had more business,” or “if I only had a larger customer base.”  We are always trying to find the ad placement that gets the largest number of impressions, thinking that more eyeballs means [...]

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How to develop a sales-driven customer loyalty program

What if you could take a picture of your best customer, frame it and hang it in your office? What would she look like?  What motivates her, why does she like your business and why does she like you?  What would cause her to bring her inner circle to your business? As an owner, you [...]

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What I learned about marketing from my grandfather’s sermons

My late grandfather was a Methodist preacher for over 55 years. He must have preached thousands of sermons throughout his career. A few years ago, I was visiting my grandmother, and I asked her if she had any of his sermons written down. She could only find one. Pa-paw rarely wrote transcripts of his sermons. [...]

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Takeaways from the SMC Knox spring fling with Ryan Sauers

Tuesday night, I had the privilege of joining Ryan Sauers and the Social Media Club of Knoxville at the Blue Coast Grille Margarita Loft for a wonderful night of learning, networking and free tacos. I’d never been to a SMC Knox event before, and to be honest, nothing frightens me more than flying blind into a [...]

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5 fatal mistakes to avoid when participating in a trade show

I was once at a trade show where I was invited to sign up for a chance to win a prize. After I filled out the blue slip with my name and phone number, a kind man told me that no one would bother me. Perplexed, I asked him if he had any intention of following [...]

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How to build a loyal list of customers for your small business

No matter what, lists are important!  Everyone has one, from an RSVP list to Santa’s naughty and nice list. Lists help us keep track of what we need to do and prevent us from working long hours without getting anything done. To a business owner, the list of prospective customers and of current customers has [...]

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